ISO 20000-1:2011 Coming Soon

A revision to the international standard for an IT Service Management system is due to be published shortly. ISO 20000-1:2011 is expected to include the following changes:

• Problem Management and Incident Management will be better aligned with ITIL V3


• Clarification regarding requirements for the design and the transition of new or changed services


• More specific requirements for control of documents and records


• Additional detail in the Budgeting and Accounting section


• Clarification on the content of contracts with suppliers

Some minor changes to the organization of the sections within the standard is also expected, with associated changes to section numbering.